Reference

What This Privacy Policy Says

Your account details, your bKash, Nagad and Rocket payment records and the device you sign in from fall under one plain policy, written the way we run the lobby: short lines, no buried catches.

Account detailsWallet recordsCookie settingsDevice dataData requests
bk66bd What This Privacy Policy Says
SECURITY PRACTICE

Cookies, Retention and Account Security

Handling your data is mostly ordinary habit. We ask for a one-time code at sign-in, keep the wallet behind your PIN, and log the device used at each session. Cookies do a narrow job here: they hold your signed-in state and remember your language and region, nothing more. Payment trails sit on file for the period finance rules require, then they go. To correct an entry or close an account, use the request path in the questions below, with no separate form and no third-party desk.

Sign-in and OTP

Each sign-in asks for a one-time code sent to your registered mobile number, and a PIN guards the wallet screen. If a login looks unfamiliar, we hold it for a check.

Cookies we set

A session cookie keeps you signed in while you move between the lobby and the wallet. We also store your language and region choice so pages load the right way.

Records we keep

Deposit and withdrawal trails, including bKash, Nagad and Rocket references, stay on file for the period finance rules set for us, then they are deleted rather than archived.

Changing an entry

Wrong number, or a name spelled badly? Ask through the same channel and we correct the record once you confirm the wallet number it should point to.

ASK ABOUT DATA

Where to Send a Privacy Question

A privacy question reaches the same team that runs your account, so there is no separate department to hunt down. Sign in first: we answer data requests only from the verified holder of the wallet, which is why the mobile number on file matters. From there the account menu opens a request ticket, and live chat handles small corrections without a new one. If the question touches a transfer, keep the bKash, Nagad or Rocket reference handy so it can be traced in one pass.

Team online

Account menu request

Sign in, open the account menu and choose the privacy request option. Add your registered mobile number so the ticket lands against the right wallet.

Live chat

For a small fix, such as a stale email or a device you no longer use, live chat is quicker. The agent updates the entry while you are still signed in.

Written data request

For a copy of what we hold, send the request in writing through the same channel and name the records you need, whether bKash, Nagad or Rocket transfers.

What You Ask Us About Your Data

Most of what you ask us is practical: what sits on file, who sees a bKash or Nagad reference, and how to get an entry changed. Below are the six we hear most, answered the way we would answer on chat. If yours is not here, the account menu request path above reaches the same team, and we put the reply in writing so you keep a copy.

Your name, mobile number, date of birth and the wallet number you pay from. Alongside that we keep your taka balance history, cricket and live-table betting records, and the device you sign in on.

Yes. Send the request from inside your signed-in account and we will pull together the account details, wallet transaction records and sign-in history held for you.

Only with the wallet operator or bank needed to settle that transfer, and with a body we are legally bound to answer. We do not pass payment records to advertisers.

Use the privacy request option in your account menu and tell us which entry is wrong. For closure, clear any pending withdrawal first so the balance trail closes cleanly.

Records tied to money movement stay for as long as finance rules require, then they are removed. Cookie data clears when your browser session ends on that device.

When it does, the current version goes up on this page with a new date at the top. Using your account after that point means the updated wording applies.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.