Verifying the Account Behind the Wallet
Verification is the step that lets us keep your balance yours. We ask for a photo ID, national ID card or passport, plus a quick selfie, and a screenshot of the wallet when the registered name differs from your profile. You upload once from your account page; the files stay attached and you do not repeat the process for every cashout. It
also gives us a way to lock the account quickly if your phone goes missing. None of it stops you browsing the lobby or the live tables while the check runs.
- Send a clear ID photo — Use your national ID card or passport with all four corners in frame and no glare on the surface. Blurred edges are the usual reason a check comes back and has to be sent again.
- Add a selfie for the face match — Hold the phone at eye level in daylight. We compare your face against the ID so nobody else can withdraw against your profile or reuse your wallet number.
- Match the wallet name — If your bKash, Nagad or Rocket account is registered under a different spelling of your name, attach the wallet screenshot so our team can record the link on file.
- Wait for the confirmation — Once we approve, the badge clears on your profile and cashouts to that wallet pass through the normal check. You can keep playing slots while that happens.