Reference

The Legal Terms That Sit Behind Your Account

One page holds the terms that govern every deposit, wager and cashout on your account, written in plain English rather than legal shorthand.

One wallet per personWallet-matched cashoutsSMS login checksEnglish support replies
bk66bd The Legal Terms That Sit Behind Your Account
DATA AND ACCESS

How We Handle Your Data And Access

Your account holds the minimum we need to run a wallet: your name, mobile number and the transaction log behind every bKash, Nagad or Rocket transfer. Session cookies keep you signed in and remember your language — they are not there to sell your details on. An SMS code guards a login from a new handset, and we ask again before a cashout leaves. Closed accounts keep transaction records for the period our finance work requires, then the data is removed. You can ask what we hold, ask for a correction, or ask us to close the account.

What We Store

Your registration details, wallet history and logged sessions. We never ask for your bKash, Nagad or Rocket PIN, and no agent will request it on chat or over the phone.

Cookies And Sessions

A session cookie keeps you signed in and holds your language choice. Clearing it signs you out; blocking it breaks the lobby, so leave it on for the pages you use to deposit.

Account Security

An SMS code goes to your registered number when you sign in from a new handset, change your password, or request a cashout. Keep that number current, because it is the recovery path we use.

Retention And Removal

Transaction records stay while the account is open and for the period afterwards that our finance records require. Ask us to close the account and we will confirm what is deleted.

POLICY CONTACT

Where To Take A Legal Question

Questions about a clause go to the same team that handles your wallet, so you are not passed between departments while a cashout sits waiting. Lobby chat is the usual route for anything tied to an open account — give your registered mobile number and the clause heading from this page. Email suits the longer cases: a bKash, Nagad or Rocket receipt, a request to correct your name, or a disputed hand you want explained in writing. Both channels reply in English and keep a record you can refer back to.

Lobby Live Chat Open the chat panel from any page once you are logged in. Give your registered mobile number and the clause you are asking about, and the agent can pull the account records while you talk.
Email Support Write to the address shown on your account page for anything that needs documents attached, such as a wallet receipt, a name change request, or a longer explanation of a disputed hand.
Account Records Ask for the terms version tied to your account, or for the transaction history behind a cashout, so you can check it against your own bKash or Nagad statement.

Questions About Our Legal Terms

These are the points our support desk hears most often, answered the way we would answer them on chat. Read them before you open a wallet, then ask us directly if your own situation is not covered here.

That depends on your local law and eligible regions. We do not accept accounts from places where online wagering is prohibited, so check the rules that apply to you before you open a wallet.

No. One account per person, held in your own name and funded from your own bKash, Nagad or Rocket wallet. Duplicate accounts are closed, and the balance is held while we check the details.

Because the money should land where it came from. Matching the payout to your bKash, Nagad or Rocket number is how we confirm that the account holder and the withdrawing person are the same.

We publish the new version on this page, and the copy in your account always shows the date it took effect. If a change affects how you deposit or withdraw, we tell you before it applies.

Yes. Write to support from your registered email or open the chat and ask. We will send what we hold on you, correct anything wrong, and confirm the closure once any open cashout has settled.

Sportsbook markets, cricket and football included, appear only where local law and eligible regions allow them. If a market is missing from your account, that is a regional limit rather than a fault at your end.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.